THE UST Education High School (EHS) got the highest level of student satisfaction while the Faculty of Civil Law posted the lowest average score among 25 academic units, according to the latest e-Student Satisfaction survey by the University’s planning and quality management office.
The EHS received an average score of 3.72 while the civil law faculty obtained 3.10 in terms of student satisfaction throughout the academic year 2023-2024.
An academic unit must get at least a 3.50 mean satisfaction rating to acquire a very satisfactory level of student satisfaction.
“Mean Satisfaction Rating is derived from the actual rating indicated by students on each of the criteria or quality indicators. The criteria or quality indicators are categorized based on the nine strategic directional areas identified in the UST strategic plan,” Assistant to the Rector for Planning and Quality Management Prof. Clarita Carillo told The Flame.
The strategic directional areas tested in the survey include leadership and governance, Thomasian identity, teaching and learning, research and innovation, resource management, public presence, community development and advocacy, student welfare and services and internationalization.
The Graduate School of Law got the second highest rating with an average score of 3.67, followed by junior high school (3.64); Faculty of Sacred Theology (3.61); Faculty of Canon Law (3.60); Institute of Physical Education and Athletics (3.58); and Faculty of Medicine and Surgery (3.55).
The academic units with the lowest scores were the Faculty of Civil Law (3.10); Conservatory of Music (3.21); Faculty of Arts and Letters (3.26); College of Fine Arts and Design (3.27); and the College of Architecture and College of Information and Computing Sciences, both of which got an average score of 3.28.
The Faculty of Arts and Letters (AB) got the second lowest score among 15 undergraduate units, besting only the Conservatory of Music.
The other academic units’ mean satisfaction ratings are as follows:
– Faculty of Philosophy (3.54)
– Graduate School (3.52)
– College of Tourism and Hospitality Management (3.47)
– College of Rehabilitation Sciences (3.45)
– Faculty of Engineering (3.45)
– College of Education (3.42)
– Senior High School (3.40)
– College of Nursing (3.38)
– Faculty of Pharmacy (3.34)
– College of Commerce and Business Administration (3.32)
– UST-AMV College of Accountancy (3.31)
– College of Science (3.29)
Continuous improvement
EHS Principal Assoc. Prof. Marielyn Quintana said the students’ positive feedback serves as an affirmation to continuously provide an “exceptional” educational experience for learners.
“Their positive feedback not only affirms our mission but motivates us to continuously enhance the educational experience of our learners… Student satisfaction and well-being are our foremost priorities at our school,” Quintana said.
According to Quintana, the EHS immerses itself in promoting active engagement among students, primarily through “responsive communication, broader extracurricular and co-curricular activities and implementing innovative techniques in its curriculum.”
Quintana said teachers and student representatives from the EHS also conduct regular meetings to review the students’ feedback and discuss ways to cater to their needs and changing preferences.
“By conducting regular evaluations with our teachers and student leaders and incorporating technology and modern teaching methods, we strive to make learning relevant and engaging,” the principal said.
“Through these measures, Education High School is dedicated to maintaining and exceeding our current levels of student satisfaction, ensuring our school remains a vibrant, inclusive, and forward-thinking community,” she added.
Response rate
The survey also showed that the College of Rehabilitation Sciences was the lone academic unit with a 100% response rate, equivalent to 1,178 student respondents.
Response rate refers to the percentage of students who answered the poll over the total number of students in the academic unit.
“[A] higher response rate implies that more students participated and provided feedback which the University can use to find opportunities for further improvement. We hope, therefore, that students do take seriously and answer carefully or properly the survey,” Carillo said.
The College of Tourism and Hospitality Management recorded a 99.9% response rate, followed by the Conservatory of Music (99.79%); College of Education (99.77%); College of Nursing (99.72%); and the College of Information and Computing Sciences (99.4%).
The Faculty of Civil Law, posted the lowest response rate at 66.25% or 632 out of 954 students. AB had the lowest turnout of respondents among the undergraduate units at 88.41% of its 3,554 students.
The other academic units’ response rates are as follows:
– Faculty of Pharmacy (98.65%)
– College of Commerce and Business Administration (98.28%)
– Education High School (97.97%)
– UST-AMV College of Accountancy (97.97%)
– Graduate School of Law (97.3%)
– Faculty of Canon Law (97.22%)
– Faculty of Philosophy (96.84%)
– Faculty of Engineering (96.63%)
– College of Architecture (96.52%)
– Faculty of Medicine and Surgery (96.27%)
– Junior High School (96.09%)
– College of Science (95.72%)
– College of Fine Arts and Design (95.41%)
– Faculty of Sacred Theology (94.83%)
– Institute of Physical Education and Athletics (93.7%)
– Graduate School (93.52%)
– Senior High School (92.32%)
A total of 39,456 out of 41,411 Thomasians answered the poll, which was conducted from April to July this year. Of the figure, 28,615 are undergraduate students. F
(Editor’s note: This story has been updated to include The Flame’s interview with UST Education High School principal Assoc. Prof. Marielyn Quintana)
